Frequently Asked Questions

Furniture Market is always looking for ways to better serve our customers. The Frequently Asked Questions below may help you find answers to most of your questions. If you cannot find what you are looking for here or need our assistance, please call us at 1-709-722-6767.

1. I’d like to fill out a credit application before I shop. Can I do that over the internet?

Please visit the link to the left called FINANCING. The Furniture Market makes your purchase decision very easy with many options. However, at this time CREDIT applications are not available ONLINE.

2. Do you have a layaway plan available?

Furniture Market has one of the best layaway plans in the business. Items may be placed on layaway for a period of up to ninety (90) days from the date of purchase. A minimum deposit in the amount of 10% of the total purchase price is required at the time of purchase. Additional deposits of at least 5% are required every 15 days following the purchase. Some other rules apply. For example, deposits paid by the customer on “dropped” (meaning no longer available) items are returned to the customer. On other cancelled layaway orders deposits/payments are returned to the purchaser as a store credit only for application to the purchase of other merchandise. Ask any Salesperson for a copy of our Layaway Program.

3. Privacy Policies

For your security we have a full range of privacy policies. Please see website use for complete details. However, please note that we promise to keep your information safe. For example:

• Your email address will only be used to inform you of important events and discounts.
• We will never release any of your information to other advertisers or solicitors.
• You may stop receiving our emails at any time by clicking the Unsubscribe link at the bottom of
  each email.

4. Where is your showroom? And what is your mailing address?
The address of our showroom is:
315 Kenmount Road (left of the lights at Kelsey Drive heading west)
St. John's, NL
(Please visit the "Contact us" link to view a locator map)

When mailing us, or sending layaway payments, address your envelope to:
P.O. Box 13732
St. John’s, NL
A1B 4G3

5. Why do you promote your store as a “Factory Direct” destination?
Our furniture products are ordered direct from the manufacturer except for a small number of items. We look for the best values and we ship only in container or truckload quantities in order to achieve the lowest freight costs. This ‘factory direct’ approach allows our buyers to make the best deals and take advantage of factory specials which arise from time to time. The savings are passed along to the customer. And because we are constantly bringing in new products, currency changes are caught and are reflected in the retail price.

It is a fact that because our store is new and boasts a modern décor customers are always surprised that we are not more expensive. We receive this type of customer feedback all the time. However, our ability to offer low prices on a quality product is central to what we are about. Our Factory Direct pricing policy should result in your being able to get more rather than just spend more.

6. I have seen a few places on your website for product listing but no place to enter a credit card in order to purchase. Why?
As of now credit cards are not taken online. Only at the store. Nor is this website shopping cart enabled. If you view something you like, simply call us to place it on hold. We provide pay-in-store and C.O.D. (Cash On Delivery) to collect balances.

We will be adding and monitoring website functionalities as we determine the exact needs of clients as they offer feedback upon visiting our website and store.

7. I submitted a question or request 48 hours ago. Why was there no response?
Very likely that is because we called you back, but nobody answered the phone; or you provided incorrect information such as the telephone number, address or postal code. In these cases please feel free to call us at 1-709-722-6767 and our sale representatives are pleased to assist you. We are open seven days a week. If you have left a message on our answering system there is no reason not to receive a response during store hours. Questions placed by email are checked, by our Manager, five days per week.

8. Do you deliver and what are the charges?
Throughout the St. John’s Metropolitan area delivery is free if the purchase exceeds $1099.00 A small delivery charge may apply to deliveries outside this area based upon distance from St. John’s (please see store for details).

9. Can I get a price quote on merchandise over the internet?
Due to our continuing effort to bring you the most accurate prices on furniture and mattresses, we do not quote prices over the internet. Please call 1-709-722-6767 or email us and one of our sales associates will be able to give you the latest information regarding sales, availability, and financing offers.